F.A.Q
Q: How to purchase your company's products?
A：1. You can leave us a message under the product, write down your requirements, and we will contact you once we receive the message.
2. You can leave us a Email : jqu@pelifish.com.
Q: Are you manufacturer or trading company?
A: Pelifish is a manufacturing and R&D company, we committed to the development and production of household and industrial pressure washer, high-pressure washer peripheral parts, chain saws, Lithium Ion Battery and novel electric tools.
Q: What about the after-sales service?
A: If it is confirmed that it is a quality issue with our product. We will replace with new product or send replacement components free of charge for those broken product under warranty time, But the shipping cost is borne by the buyer.
Discounted new product or replacement components will be offered for those broken product exceeds warranty time.
Q: What about the samples?
A: The samples you have requested are now available. but according to our company' policy, the customer must pay the shipping cost & Samples fee. and we will return Samples fee after your order confirmed.
Q：The sample delivery fee is too high, what should we do？
A：We understand that the shipping cost may be higher for your sample orders in such a quantity although we try the best to find a cheapest shipping agent for your order. But we promise you that we can deduct this amount of fees from your future orders if your quantity reach 500 pieces. Or you can also consider ordering more samples for testing to reduce the shipping cost per product if you do not try to order 500 pieces right away. Thanks for your understanding. we looking forward to your cooperation in the near future.
Q: Can you help me design or modified the products as we request?
A: We have a R&D capability and professional & efficient team, so custom service and OEM/ODM are welcomed.
Q: What is your shipping way?
A: By sea, by air, by express. Any shipping way is available.